Production franchise
software, since 2008.Grid is what we’re rebuilding it on.
Wide Open Tech operates the platform 100+ franchise operators run their business on — including ShelfGenie and 101 Mobility. Grid is the next-generation rebuild, with the primitives modern agents need to work in production. Forward Deployed Engineers install it. Six to twelve weeks. Production from day one.
The agents are the easy part.
Copilot, Codex, Claude — the building blocks are commodity. Production-grade orchestration is what’s hard, and what nobody else builds. Grid is that layer.
Pre-built domains for the standard case. Extensible via FDE for the custom case.
We install Grid. Then we operate it.
Forward Deployed Engineers embed for 6–12 weeks. Standard customers run on pre-built domains; FDE spins up new ones when your ops need them.
Operations Audit
Embed with your team. Map how work moves. Rank workflows by ROI.
FDE Build
Wire your stack into Grid. Configure pre-built domains. Plug agents — Copilot, Codex, Claude — into the MCP server. New domains spin up inline when your ops need them.
Production Handoff
Deployed on your cloud. Every action logged. Your team owns the operational surface; we own the system that makes it run.
∞ Continuous · Agent operations
Post-deployment we operate the agent. We harden its decision logic, extend it into adjacent workflows, and add new agents on the same foundation. Your in-house team gets leverage — not a second job.
What we run today. What we run on ourselves.
Our platform has run production operations for franchise networks since 2008. Today it serves 100+ operators across networks including ShelfGenie and 101 Mobility — coordinating CRM, financials, dispatch, fulfillment, and support across multi-location ops.
We don’t just draw the system. We run our own ops on it — AR, engineering, prospecting. Sharp feedback loops on a small company before we run the same shape at operators with two hundred stakeholders.
AR / Invoicing
Drafted to run WOT's billing end-to-end — generating, reconciling, chasing. We're feeding it more of the loop each cycle.
Delivery Loop
We hand our agents a spec; they plan the work, write the code, open the PR. Humans own the merge.
LeadGen Orchestration
Drafted to run our prospecting across CRM, Apollo, and LinkedIn Sales Nav — researching, qualifying, drafting outreach in our voice.
Pricing is anchored to what the agent replaces.
Most Wide Open Tech agents cost less per year than the fully-loaded cost of the ops coordinator doing the work today. Platform fee plus usage — flat when the agent is idle, variable when it’s doing work. ROI math comes in the audit, not the sales cycle.
What happens during the initial working session?+
Thirty minutes. Bring the workflow that's been on your should-automate list for six months. We'll tell you whether an agent fits, what production deployment looks like, and the ROI math. No deck.
How long until the first agent runs in production?+
Six to twelve weeks from kickoff. Two weeks for the audit; four to eight for the build; production handoff at the end.
What kinds of workflows can agents handle?+
Coordination work — the part of operations that's mostly moving information between systems and people. Dispatch, routing, royalty calculations, compliance documentation, lead qualification, fulfillment status, Tier-1 support.
Can agents work with our existing systems?+
Yes — that's the point. We integrate first, layer AI on top. If your CRM, ERP, or operations platform has an API, we connect it. When it doesn't, that's where Grid comes in.
How much time do we need to commit internally?+
Less than 20 hours of your team's time across the engagement. We embed; you don't backfill.
How do you ensure security, governance, and audit?+
Deploys on your cloud. Uses your existing AI lab BAAs. Every agent action is logged and auditable. Your team owns the operational surface.
What's different across deployment shapes?+
Franchise HQ: Grid configures for multi-tenant — one platform across the franchisee network. Parent-co: multi-brand under one roof. Single-tenant: configured for one organization. Same primitives; different shape.
How does pricing work?+
Platform fee plus usage. Flat when idle, variable when the agent is doing work. Anchored to what the agent replaces — typically less per year than the ops coordinator the agent stands in for.
Thirty minutes. No deck.
Bring the workflow that’s been on your “should automate this” list for six months. We’ll tell you honestly whether an agent is the right tool, what production deployment would look like, and what the ROI math is.